DOZE OPO

Return & Exchange Policy

1. Return Window

You may request a return or exchange within 30 days of receiving your delivery. Items must be in their original, unworn, unwashed condition with all tags and original packaging intact.

2. Defective, Damaged, or Incorrect Items

If you receive a defective garment, incorrect size/color, or an item damaged during transit:

• Contact us within 7 days of delivery with photos of the issue.
• We will provide a free replacement or 100% full refund immediately.
• Return shipping for verified defective items is completely covered by DOZE OPO.

3. Change of Mind & Size Exchanges

If you wish to exchange a size or return for personal reasons (defective and non-defective items):

• Items must be unworn, clean, and in resellable condition.
• Return shipping postage is the responsibility of the customer.
• No restocking fee is charged.

4. How to Initiate a Return

To start a return or exchange, simply contact our support team:

• Email: [email protected] (or reply directly to your order confirmation)
• Phone / WhatsApp: +86 185 2068 2738
• Provide your Order Number, photos (if damaged), and your preferred resolution (Exchange or Refund).
• Our team will respond within 24 hours with return instructions and warehouse address.

5. Refunds Process

Once your return is received and inspected at our facility, refunds are processed within 3 to 5 business days back to your original payment method (Credit Card, PayPal, etc.).